Terms and Conditions
At Golden Clover Casino, we are committed to providing a safe and enjoyable gaming experience for all our players.
General Terms of Service
These terms and conditions govern the relationship between Golden Clover Casino and all registered players using the platform. By creating an account and accessing casino services, players acknowledge reading, understanding, and agreeing to comply with all terms outlined in this document. The casino reserves the right to modify these terms at any time, with changes becoming effective immediately upon publication on the website.
Account Registration Requirements
Eligibility Criteria
Players must meet the following requirements to register and maintain accounts:
- Minimum age of 18 years or the legal gambling age in their jurisdiction, whichever is higher
- Legal residency in a jurisdiction where online gambling is permitted
- Provision of accurate personal information including full name, date of birth, and address
- Single account per person, household, and IP address
- Capacity to enter into legally binding contracts
The casino prohibits multiple accounts and reserves the right to close duplicate accounts without notice. Players found operating multiple accounts forfeit all balances and winnings across all accounts.
Verification Procedures
Account verification requires submission of government-issued identification documents and proof of address dated within the last three months. The casino may request additional documentation including payment method verification and source of funds evidence for large transactions. Players must complete verification before processing withdrawal requests, with unverified accounts subject to temporary restrictions.
Responsible Gaming Policies
Self-Exclusion Options
Players concerned about gambling habits can activate self-exclusion periods ranging from 24 hours to permanent closure. During self-exclusion, the casino blocks account access completely, preventing deposits, gameplay, and promotional communications. The casino honors self-exclusion requests immediately and does not permit early termination of chosen exclusion periods.
Deposit and Loss Limits
| Limit Type | Minimum Period | Maximum Amount | Modification Rules |
|---|---|---|---|
| Daily Deposit | 24 hours | €10,000 | Decreases immediate, increases after 7 days |
| Weekly Deposit | 7 days | €50,000 | Decreases immediate, increases after 7 days |
| Monthly Loss | 30 days | €100,000 | Decreases immediate, increases after 30 days |
Players set limits through account settings, with decreases taking effect immediately while increases require cooling-off periods. The casino enforces limits strictly, preventing deposits or gameplay that would exceed configured thresholds.
Bonus Terms and Conditions
Wagering Requirements
All bonuses carry wagering requirements that must be completed before withdrawal eligibility. Standard requirements equal 35 times the bonus amount, calculated on bonus funds only rather than combined deposit and bonus totals. Different game types contribute varying percentages toward wagering completion, with slots contributing 100% and table games contributing 10-20% depending on house edge.
Bonus Abuse Prevention
The casino monitors betting patterns for bonus abuse including low-risk betting strategies, opposite betting, and irregular play patterns designed to convert bonus funds with minimal risk. Players engaging in bonus abuse face immediate bonus forfeiture, potential account closure, and confiscation of associated winnings. The casino defines bonus abuse broadly and maintains sole discretion in determining violations.
Maximum Bet Restrictions
Active bonuses limit individual bets to €5 per spin or hand across all game types. This restriction remains in effect until wagering requirements complete fully, with violations resulting in bonus forfeiture regardless of remaining wagering amounts. The casino tracks bet sizes automatically and flags accounts exceeding limits for review.
Payment Terms and Procedures
Deposit Policies
The casino accepts deposits through credit cards, e-wallets, bank transfers, and cryptocurrency options with minimum deposits of €10. Players must use payment methods registered in their own names, with third-party deposits prohibited absolutely. The casino reserves the right to request payment method verification before processing withdrawals, particularly for first-time withdrawal requests.
Withdrawal Processing
| Processing Stage | Timeframe | Requirements |
|---|---|---|
| Pending Period | 24 hours | Cancellation allowed |
| Verification Review | 1-3 days | Documents required |
| Payment Processing | 1-7 days | Method dependent |
The casino processes withdrawals to the same payment method used for deposits whenever possible, complying with anti-money laundering regulations. Players must wager deposit amounts at least once before withdrawal eligibility, preventing the platform’s use for money transfer purposes. The casino reserves the right to request additional verification for withdrawals exceeding €2,000 or showing unusual patterns.
Game Rules and Fairness
Random Number Generation
All casino games employ certified random number generators tested regularly by independent auditing firms. The casino publishes RTP percentages for all games in the information sections, with actual payout percentages matching published figures within statistical variance. Players acknowledge that gambling involves risk and that losses are possible despite fair game mechanics.
Disconnection Policies
If players disconnect during active gameplay, the casino completes game rounds according to last confirmed actions. For slot games, spins complete automatically with results credited to player accounts. For table games, the casino follows standard house rules for incomplete hands, with players able to review outcomes in game history after reconnection.
Prohibited Activities
The casino strictly prohibits the following activities:
- Using VPNs or proxy servers to disguise location
- Employing automated betting software or bots
- Colluding with other players in multiplayer games
- Exploiting software errors or game malfunctions
- Charging back legitimate deposits through payment providers
- Providing false information during registration or verification
Players engaging in prohibited activities face immediate account closure, balance confiscation, and potential legal action for fraud. The casino cooperates with law enforcement agencies investigating illegal gambling activities.
Dispute Resolution
Complaint Procedures
Players with complaints must contact customer support through live chat or email, providing detailed descriptions of issues and relevant transaction references. The casino investigates complaints within five business days, providing written responses explaining decisions and resolutions. Players unsatisfied with casino responses may escalate complaints to the licensing authority, whose decisions bind both parties.
Limitation of Liability
The casino limits liability to the amount of player deposits, excluding any potential winnings or consequential damages. The platform provides services “as is” without warranties regarding uninterrupted access, error-free operation, or specific outcomes. Players acknowledge that technical issues may occasionally affect service availability and agree that such issues do not constitute breach of contract.
Account Closure and Dormancy
Voluntary Closure
Players may close accounts at any time by contacting customer support and requesting closure. The casino processes closure requests within 48 hours, returning remaining balances through the player’s preferred withdrawal method. Closed accounts cannot be reopened, requiring new registration if players wish to return.
Inactive Account Policies
Accounts with no login activity for 12 consecutive months become classified as dormant, with the casino applying monthly maintenance fees of €5 until balances deplete or players reactivate accounts. The casino notifies players via email before applying dormancy fees, providing 30 days to reactivate accounts and avoid charges.
Intellectual Property Rights
All content on the casino website including logos, graphics, game designs, and text remains the intellectual property of the casino or its licensors. Players may not reproduce, distribute, or create derivative works from casino content without explicit written permission. Violations of intellectual property rights may result in legal action and permanent account closure.
Governing Law and Jurisdiction
These terms and conditions are governed by the laws of the casino’s licensing jurisdiction, with disputes subject to the exclusive jurisdiction of courts in that territory. Players agree to submit to this jurisdiction and waive any objections based on inconvenient forum or lack of personal jurisdiction.